I used to work at Aurola HOLIDAY INN in Costa Rica as Front Desk Manager, a couples of years ago. After I left the hotel, I went to work at Call Center environment on Customer Service Department. That work helped me to improve my skills and taught me how to give to the clients, an exceptional customer experience. Once, I received advices, about how to treat the guests,since then I've applied and improved them. This will help both of us to grow competitively.